Terms and Conditions

Last updated: 14/02/2026

These Terms and Conditions (“Terms”) govern your access to and use of the services provided by Self Surf Coach, operated by Lucas Sampaio, a sole trader based in Sagres, Portugal (“we”, “us”, “our”). By purchasing or using any of our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our services.

1. Eligibility

• Our services are available only to individuals 18 years or older.
• By using our services, you confirm that you meet this requirement.

2. Description of Services

Scheduling Timeframe (Applies to Live Call & Video Analysis)

• All sessions must be scheduled within 15 days of purchase.
• Rescheduled sessions must occur within 7 days of the original appointment.
• Only one session per purchase is allowed.
• All references to hours in these Terms refer to business hours (Monday to Friday, excluding public holidays in Portugal), unless otherwise stated.
• All meetings must be booked using the email linked to your Google account to ensure proper calendar integration. Changing this email may prevent the event from appearing in your calendar.

2.1 Personal Diagnosis Questionnaire

• After payment, you will receive a questionnaire requesting personal and surf-related information (age, height, weight, conditioning, surf experience, skill level, etc.).
• Must be submitted within 24 hours of purchase.
• Personalized diagnosis delivered by email within 24 hours.
• Failure to submit in time → service forfeited, no refund.

2.2 Live Call Session

Scheduling & Rescheduling:

• Must schedule within 15 days of purchase.
• Rescheduling allowed once with email ≥24 hours before scheduled time.
• Rescheduled sessions must occur within 7 days of the original date.

Session Access & Duration:

• Access link sent 5 minutes before session.
• Maximum duration: 1 hour. Can end earlier if topics addressed.
• Late arrival: max 10 minutes. Later → session forfeited, no refund.
• Late arrival reduces session time proportionally.

Connection Issues:

• ≤20 minutes: client may reconnect using remaining session time. If unable, must email within 24 hours to reschedule. Rescheduled session max 30 minutes, within 1 week.
• >20 minutes: client may reconnect to remaining session time. Email within 24 hours allowed for finalization, max 2 email exchanges.
• Failure to email within 24 hours → no reschedule, no further email exchange, no refund.

Provider Failure:

• Provider failure → session time extended.
• If reconnection impossible, provider emails within 24 hours to reschedule.
• Client has 24 hours to respond; session uses remaining time.
• IIf failure occurs within the last 20 minutes of the session, the matter will be finalized in up to 2 email exchanges.
• Full refund only if provider fails and does not contact client within 24 hours.

2.3 Video Analysis Session

Scheduling & Video Submission:

• Must schedule within 15 days of purchase.
• Upload up to 10 videos to SwissTransfer before scheduling.
• Each video must contain one wave only; multiple waves per video are invalid.
• During scheduling, provide the SwissTransfer link in the designated field.
• If more than 10 videos are uploaded, any videos beyond the tenth will not be considered for analysis.

Session Duration & Connection:

• Maximum: 1 hour. Can end earlier if topics addressed.
• Connection issues and rescheduling rules are identical to Live Video Coaching Session (see Section 2.2).

Accepted Video Formats:

• Videos must be uploaded in one of the following formats: MP4, MOV, AVI, WMV, M4V, or MKV.
• Videos submitted in other formats may not be reproducible and will not be considered for analysis.

3. Consent for Media and Personal Information

• Emails/messages answered within 48 business hours (Mon–Fri, excluding Portugal public holidays).
• All shared media used only for service delivery.
• Clients may withdraw consent at any time.

4. Payments

• All payments processed via Stripe, charged in EUR.
• Full card details are not stored.
• Any bank currency conversion fees are the client’s responsibility.
• Stripe’s Privacy Policy applies: https://stripe.com/privacy
• Some payment data may be transferred outside the EEA, GDPR-compliant.

5. Refunds, Cancellations, and Force Majeure

Client-Initiated Issues:

• Connection failure ≤20 minutes → client may request reschedule via email within 24 hours; rescheduled session max 30 minutes, within 1 week.
• Connection failure >20 minutes → client may reconnect to remaining time. Email within 24 hours allowed for finalization (up to 2 exchanges).
• No email within 24 hours → no reschedule, no refund.

Provider-Initiated Issues:

• Provider failure → session time extended.
• If reconnection impossible, provider emails within 24 hours to reschedule.
• Client has 24 hours to respond; session uses remaining time.
• Failure after 20 minutes → finalized via 2 email exchanges.
• Full refund only if provider fails and does not contact client within 24 hours.

Force Majeure:

• Neither party liable for events beyond control (disasters, outages, illness, etc.).
• Services affected → rescheduled; refund only if performance impossible.

No Refunds After Service Delivery:

• No refunds once service delivered or forfeited due to missed deadlines, late arrival, or non-compliance.

6. Coaching Disclaimer & Limitation of Responsibility

• Services provide guidance, strategies, and analysis; no guaranteed results.
• Surfing has inherent risks; all practice at client’s own risk.
• Coaching does not replace medical or professional healthcare advice.

7. Intellectual Property

• All methods, analyses, documents, and materials are IP-protected.
• Clients may record/store sessions for personal use only.
• No modification, resale, distribution, or commercial use allowed.
• Self Surf Coach may use client materials for portfolio/promotional purposes only with explicit consent.

8. Conduct & Service Termination

• Services may be suspended/terminated without refund if:
  • Client is abusive, inappropriate, or disrespectful
  • Client deviates from coaching subject
  • Offensive or inappropriate content submitted
• Video calls may be terminated immediately.

9. Data Protection & Privacy

• Personal data processed per our Privacy Policy.
• Deletion requests honored unless legally required.

10. Governing Law & Jurisdiction

• Governed by Portuguese law.
• Disputes → exclusive jurisdiction of Portuguese courts.

11. Language

• English is controlling language in case of discrepancy.

12. Contact Information

• For questions regarding these Terms: 📧 info@selfsurfcoach.com

By purchasing or using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.