Privacy Policy
Who we are
Self Surf Coach provides online, personalized coaching services focused on surf performance, video analysis, and live communication sessions.
Self Surf Coach is the data controller responsible for your personal data.
We are committed to protecting your privacy and ensuring your personal journey remains confidential and secure.
Information we collect
Depending on your interaction with our website and services, we may collect:
• Name, email address, and other basic contact information
• Information related to your surf experience, goals, challenges, and personal journey
• Images, videos, or other media you voluntarily provide for coaching purposes, including those shared during video calls
• Communication data from emails, messages, or live calls
• Payment information processed securely via third-party providers (e.g., Stripe) — note: we do not store full card details • • All references to hours in this Privacy Policy refer to business hours (Monday to Friday, excluding public holidays), unless otherwise stated.
All references to hours in this Privacy Policy refer to business hours (Monday to Friday, excluding public holidays), unless otherwise stated.
Your data will never be sold or shared for marketing purposes.
Purpose of data collection
Your personal data is collected and used exclusively to:
• Provide personalized coaching services
• Perform video analysis and live coaching sessions
• Communicate with you regarding your service
• Process payments and manage service access
• Improve our services
We process your personal data based on:
• Your consent, when you voluntarily submit personal information, media, or participate in coaching sessions
• The performance of a contract, in order to deliver the coaching services you request
• Legitimate interests, such as improving our services, ensuring security, and maintaining communication with clients
• Legal obligations, including financial and tax requirements
Consent for Media and Personal Information
By submitting videos, images, or other materials, or sharing information during coaching sessions, you consent to their use solely for the purpose of delivering your coaching service.
All coaching sessions and shared content are treated as confidential and private professional communication. Your data and media will never be shared with third parties without your explicit consent.
You may withdraw your consent at any time.
Note: Avoid uploading media with embedded location data (EXIF GPS) unless you are comfortable sharing it.
Payments
All payments are processed in EUR through Stripe. Your bank may apply automatic currency conversion if you are paying from a different country.
We do not store or have access to your full card details. Payment information is handled securely by Stripe in accordance with industry security standards and applicable data protection regulations.
Some payment-related data may be transferred and processed outside the European Economic Area (EEA). In such cases, Stripe applies appropriate safeguards in compliance with GDPR.
Stripe’s Privacy Policy applies to payment processing: https://stripe.com/privacy
Cookies
Our website may use cookies to improve user experience and ensure the proper functioning and security of our services. These may include:
• Functional cookies (such as preferences and essential website functionality)
• Security cookies
• Analytics cookies to understand how visitors use our website and improve our services
Where required, we will request your consent before using non-essential cookies.
You can control or disable cookies through your browser settings.
Embedded Content from Other Websites
Our site may include embedded content (such as videos or images). Embedded content from other websites behaves in the same way as if you visited those websites directly.
These external sites may collect data about you, use cookies, or monitor your interaction with the content. We recommend reviewing their privacy policies before interacting with embedded content.
Video calls and media
Any content shared during video calls or video analysis is used solely for delivering your coaching service.
All sessions and shared materials are treated as confidential and private professional communication. We do not record or share coaching sessions unless explicitly agreed with you.
Who We Share Your Data With
We do not share your personal data except when necessary:
• Trusted third-party service providers (e.g., Stripe)
• Technical services required to operate the website
• Legal authorities if required by law
All partners comply with data protection regulations.
Some service providers may process data outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards in accordance with GDPR.
Data Retention
We retain personal data only for as long as necessary to provide our coaching services and fulfill legal, accounting, and tax obligations.
Typically, client data is retained for the duration of the coaching relationship and for up to 5 years after the last interaction, unless a longer retention period is required by law.
You may request deletion of your personal data at any time, except where retention is legally required.
Your Rights (GDPR)
If you are located in the European Union, you have the right to:
• Access your personal data
• Correct inaccurate or incomplete data
• Request data deletion
• Restrict or object to data processing
• Request data portability
• Withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal
You also have the right to lodge a complaint with your local data protection authority, such as the Comissão Nacional de Proteção de Dados.
To exercise your rights, contact us at: info@selfsurfcoach.com
Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or disclosure. These include secure communication, trusted service providers, and restricted access to personal information.
While we take data protection seriously, no online system can guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Any updates will be posted on this page with an updated revision date.
Contact Information
For privacy-related questions or requests, please contact:
info@selfsurfcoach.com
Your privacy and personal development journey are important to us, and we are committed to protecting your data with transparency and integrity.